Refund policy

 

Last Updated: 11/09/2026

1. Overview

This policy applies to all purchases made through AnnapolisInflatables.net. Refunds and returns may be handled differently depending on the type of product or transaction.

Important note: Annapolis Inflatables does not generally sell or ship standard “general merchandise,” except CHAPS (if applicable). This policy primarily covers boats, motors, boat/motor packages, and services.

After receipt, CHAPS can be returned for a refund or exchanged if they do not fit your boat.

To initiate a return or exchange, you are required to file a claim by email at info@annapolis-inflatables.fawcettboat.com and include a clear picture showing the CHAPS fitting issue. Claims submitted without a photo may be delayed.

Once we receive your email and image, our Sales team will review your claim and contact you shortly to discuss the details of your return or exchange and the next steps.

2. Boats, Motors & Boat/Motor Packages (Standard Orders)

Non-returnable and non-refundable:

• Boats, motors, and boat/motor packages are non-returnable and non-refundable once delivered to the dealership (in manufacturer-delivered condition, not modified or rigged).
• These items are instead covered by the manufacturer’s warranty (see Section 6).

After delivery:

• No refund requests will be approved after delivery/pickup has occurred.

If you cancel before delivery:

• For standard (non-custom) orders, cancellation refund eligibility applies before the boat or motor is delivered to the dealership, subject to this policy’s timing and documentation requirements.
• If you cancel after delivery to the dealership, any deposit refund will be reduced by a restocking/deposit fee equal to the total collected deposit or 20% of the order price, whichever is greater.

3. Services (Repairs, Repowers, Winterization, Storage, Installation)

Non-refundable once work begins/completed:

• Service deposits and payments are non-refundable once service work has begun or once the service work has been completed.

Cancellation before work begins (boat at our shop only):

• If you cancel before any work begins and your boat is already at our shop, we will charge storage fees only.

Storage fee:

• $24 per foot per day (until the boat is removed or scheduling arrangements are completed).
• Storage fee payment must be made using the available payment methods at the time of billing (including credit/debit card, ACH, or check).

Deposit policy (if applicable):

• If a deposit is required to schedule service, it will be collected according to the job estimate or scheduling requirements.
• Once service begins or is completed, refunds for service work/deposit will not be issued.

4. Special Orders, Custom Orders & Cancellations

Custom / special orders are not refundable:

• Special-order and custom boats, motors, and parts cannot be canceled once the order is accepted and deposit/payment is made.
• Special and custom orders are not refundable.

Custom order deposits are not refundable:

• Deposits/payments made for custom orders are not refundable.

5. Shipping Damage Claims

We encourage customers to inspect items immediately upon delivery.

Customer responsibility:

• Customers are responsible for inspecting the delivery and reporting shipping damage promptly.

Claim window:

• Shipping damage must be reported within 48 hours of delivery.

How to file a claim:

Contact Boats & Motor Sales:

• Phone: (410) 267-8681
• Email: info_Annapolis-Inflatables@fawcettboat.com

Please include:

• Photos of the damage
• A brief written description of the issue
• Order information (name and/or order number)

Related policy:

• See our Shipping / Delivery Policy for additional details.

6. Manufacturer Warranty Claims (Manufacturer-Covered Items)

Boats, motors, and other manufacturer-covered items are handled through the manufacturer warranty process, not through standard refunds.

Boats (customer warranty registration unless noted)

Customers complete warranty registration as required by each manufacturer:

• Highfield: https://www.highfieldboats.com/registration/
• Zodiac: https://warrantyus.zodiac-nautic.com/en-us
• Walker Bay: https://walkerbay.com/warranty-registration/
• Achilles: Complete the warranty registration form provided by the manufacturer (included with your purchase)

Motors (Fawcett Marine Services warranty registration for covered brands)

Warranty registration is completed by Fawcett Marine Services, an authorized dealer, for:

• Tohatsu, Yamaha, Mercury, Suzuki, Torqeedo

Warranty support—what you may need to provide

• Proof of purchase
• Photos and/or documentation requested during the claim process
• Completed manufacturer forms provided at purchase, or submitted as instructed

Brands covered:

• Zodiac, Highfield, Walker Bay, Achilles, Yamaha, Tohatsu, Mercury, Suzuki, Torqeedo

7. Refund Method & Processing Time

If a refund is approved under this policy:

• Refunds are issued to the original payment method by check or ACH.
• Typical processing time is 15 days after approval.

8. How to Start a Return or Refund Request

If you believe your request may qualify under this policy, contact us:

• Phone: (410) 267-8681
• Email: info_Annapolis-Inflatables@fawcettboat.com
• In-store: 919 Bay Ridge Rd, Annapolis, MD 2140

Frequently Asked Questions about Annapolis Inflatables’ Refund Policy

Q1: Can I return a boat or motor I purchased?

A: No. Delivered boats and motors are not returnable and not refundable.

Q2: What if my item arrives damaged?

A: Report shipping damage within 48 hours of delivery with photos and details by phone or email (see Section 5).

Q3: Do you charge a restocking fee?

A: If a restocking/deposit fee applies, it will be determined based on the type of order and timing of cancellation. Many standard boat/motor orders are not eligible for refunds once delivered.

Q4: Can I cancel a special-order item?

A: No. Special/custom orders cannot be canceled once accepted and deposit/payment is made, and they are not refundable.

Q5: How do I file a manufacturer warranty claim?

A: Follow the manufacturer’s registration steps in Section 6. For motors (covered brands), Fawcett Marine Services completes warranty registration for you.

Q6: How long does a refund take once approved?

A: Refunds typically take 15 days after approval.